For trades
Reliable support while you’re on the tools
Quoting, invoicing, scheduling, chasing payments. I know the trades world, no hand holding, no micromanaging. Just solid admin that keeps things moving while you do the work.
You started a trades business to do the work. Not to run the office.
The trades businesses I work with are exceptional at what they do but the business side quietly takes over.
Admin has a way of quietly filling every hour that isn’t spent on the tools.
I can help avoid all that. Invoicing, follow-ups, scheduling, payroll prep, compliance, handled efficiently, consistently, without you having to think about it.
Where I make a difference
What I handle for you.
The ten jobs that drown a trades business, each one handled from week one.
Inbox and leads answered daily
- Inbox and lead management
- Client follow-up and communication
- Client account management
Quotes and variations prepared and followed up
- Quote preparation and follow-up
- Variation quotes and change order documentation
- Contract preparation and filing
Invoices issued and payments followed up
- Invoice processing and progress claims
- Payment follow-up and debtor management
- Accounts receivable and payable
Job scheduling, crews and confirmations
- Job scheduling and crew coordination
- Client booking confirmations
- Site access coordination
Subbies and suppliers coordinated
- Subcontractor coordination and agreements
- Supplier and material coordination
- Purchase order management and tracking
The books reconciled and current
- Month-end reconciliation
- Cash flow reporting
- Job costing and profitability tracking
Payroll prepared and reconciled
- Payroll preparation
- Timesheet and leave management
- Superannuation reconciliation
Every job signed off and filed
- Job completion sign-offs
- Warranty and callback management
- Council and certifier correspondence
Licence and insurance renewals tracked
- Contractor licence and insurance renewals
- Vehicle and plant registrations
- White card and site induction records
WHS, HR and compliance paperwork tracked
- WHS documentation and incident reporting
- Staff inductions, contracts and HR paperwork
- Compliance deadline tracking
How it works
Three steps, no leap of faith.
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1
A short call
A free 20-minute conversation about your business: what’s working, what’s piling up, and what you’d hand over first. No pitch, no pressure, and a straight answer if I’m not the right fit.
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2
A clear plan
You get a straightforward proposal in writing: what I take over, the hours it needs, and what it costs, tailored to your scope rather than a one-size package. Nothing starts until you’ve agreed to a clear figure.
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3
A smooth handover
We set up access, I learn how your business runs, and the first tasks come off your plate in the first week. From there you have one point of contact who already knows how you work.
Fully insured
Professional Indemnity, Public Liability and Cyber and Privacy Protection. Certificates available on request.
Confidentiality as standard
I work across industries where confidentiality is non-negotiable. Client and patient matters stay exactly where they belong.
Australian based
One person, in your time zone, who already knows how Australian businesses and practices actually run.
What that looks like on the job.
You were the one keeping my inbox and work life in order, and the difference was real.
The fact that it took me a week to reply probably says more than anything I could write.
Your proactive approach, sharp judgment, and ability to stay ahead of things added genuine value to the business. But beyond the work, you became part of the family. Your warmth, humour and ability to just fit into the chaos made a lasting impact on all of us.
Mel impressed us from day one.
Professional, reliable, detail-oriented, and she slotted into our team so naturally it never felt like working with someone external.
As a small trades business, having Mel in our corner has been a game changer. Admin is streamlined, key staff have breathing room, and management can focus on what actually matters. She is a genuine asset. We can’t recommend her highly enough.
Rated 5.0 on Google · Read the reviews
Common questions
Before you book.
What does it cost?
Pricing is tailored to the hours and scope you actually need. Chasing invoices a few hours a week is a different job from running the whole back office, and you shouldn’t pay for hours you don’t use. On the free call we work out what you’d hand over and how long it really takes, and you get a clear figure in writing before anything starts. No surprises either way.
Do I need to change how I do things?
No. I work in the systems you already have. If something is genuinely costing you money I will tell you, but I am not going to arrive and rebuild your business in week one.
How much management do you need?
None. I do not need direction to get started and I do not need things explained more than once. You hand something over and it is handled.
Can you deal with my clients directly?
Yes, if you want me to. Quotes, follow-ups, booking confirmations and chasing payment can all come from me, under your business name, so you are not answering emails from the ute.
Do you do the bookkeeping?
I handle invoicing, progress claims, payment follow-up, reconciliation and job costing. I work alongside your bookkeeper or accountant rather than replacing them, and most of them are glad the paperwork arrives in order.
How do we start?
A free introductory call. No pitch and no pressure. We talk about what is not working, and if I am not the right fit I will say so.
Also run a medical or allied health practice? See practice support
Stop spending your weekends on the admin.
Book a free call and let’s have a chat about what’s not working in your business right now.
No pitch, no pressure. Just a chat to see how I can help.